General Terms and Conditions

Last updated: 11 August 2025
  1. ACCEPTANCE OF TERMS AND CONDITIONS

    1. This Agreement sets out the general terms and conditions that apply to the customer and/or the users in the use of PrivacyMate’s application Hipako.

    2. This Agreement also applies to any third parties that the customer involves, including, but not limited to advisors, specialists, and service partners who acts for or on behalf of the customer using the Application.

    3. By accepting this agreement and by uploading information about the customer and/or the users, the customer authorizes PrivacyMate to send e-mails when updates are made to the application or if new features or other applications are developed that are deemed interesting to the customer and/or the users.


  2. ABOUT THE PRODUCT

    1. PrivacyMate’s service consists of a cloud-based application (”Chrome Extension”) marketed under the name ”Hipako”. PrivacyMate provides a software tool that helps organize, examine, analyze and gather forms of data in order to help companies gain an overview over their personal data processing (the “Application”).

    2. PrivacyMate’s service via the application is a SaaS business-to-business service, notwithstanding that the Customer and/or the Users can access certain functions and information in the Application as individuals.

    3. The application leverages large language models provided by Google Gemini to deliever our service.


  3. ACCESS AND USE RESTRICTIONS

    1. Subject to payment of the subscription, the customer obtains a non-exclusive access to use the application. The customer does no acquire the application

    2. When registering for the application, the customer and users identifies themselves using Google credentials or similar. This is to enable access to the application

    3. The right to use the application applies exclusively to the customer and the authorized users, and the application may not be used by or for anyone other than the customer and/or the users.

    4. The Customer and/or the Users shall not (directly or indirectly):

      1. copy or reproduce the application except as permitted under this Agreement,

      2. exceed the subscribed quantities, Users, or other entitlement measures of the Application as outlined in Appendix 1,

      3. remove or destroy any copyright, trademark, or other proprietary marking placed on or contained in the Application,

      4. assign, sell, resell, sublicense, rent, lease, time-share, distribute, pawn, mortgage, or otherwise transfer the rights granted to the Customer under this Agreement to any third party except as expressly set forth herein,

      5. modify, reverse engineer or, disassemble the application,

      6. except to the limited extent applicable laws specifically prohibit such restriction, decompile, attempt to derive the source code or underlying ideas or algorithms of any part of the application, attempt to recreate the application or use the application for any competitive or benchmark purposes,

      7. create, translate or otherwise prepare derivative works based on the Application,

      8. interfere with or disrupt the integrity or performance of the application,

      9. attempt to gain unauthorized access to the application or its related systems or networks or perform unauthorized penetration testing on the Application.

  1. OBLIGATIONS AND RESPONSIBILITIES OF THE CUSTOMER

    1. The customer and/or the Users shall enter the information necessary for the use of the application.

    2. The customer is responsbile for ensuring that:

      1. only authorized users have access to the application

      2. users have been trained in the use of the application

      3. the customer and/or the users shall not disclose the username and password to any third party

      4. the customer and/or the users shall not, without the prior written agreement with PrivacyMate or as welse specified in this agreement, allow anyone other than the customer and the users to use the application PrivacyMate reserves the right to refuse registration of, or to cancel logins that do not comply with the requirements.

    3. The customer is responsible for ensuring that the application is not used in a manner that may damage PrivacyMate’s name, reputation or goodwill or that is contrary to relevant legislation and other regulations.


  1. PRICES AND PAYMENT TERMS

    1. Current subscription tiers and their prices ar elisted on the Hipako website

    2. By completing the in-app checkout, the customer accepts the price shown and gains immediate full access

    3. All self-service subscriptions must be paid by an approved electronic method (e.g. credit card, or other in-app payment methods) at the moment of sign-up or at the end of the free trial.

    4. The subscription renews automatically at the same term (monthly or annual, as selected) until cancelled. The Customer can cancel at any time in the application, effective at the end of the current paid-up period. No partial refunds are granted.

    5. PrivacyMate may adjust prices with at least thrity (30) days’ email notice before the next renewal date.

    6. If the customer objects, they may cancel the subscription before the new price takes effect. Cancellaton constitues the sole remedy; the customer may not claim damages or compensation.

    7. If an automatic payment fails, the customer will receive an email reminder and a seven (7)-day grace period to update payment details at no extra cost.

      1. If payment is not received within the seven (7)-day grace period, all access with be suspended.

    8. Payment terms for enterprise and custom agreements may be negotiated separately


  1. SUBSCRIPTION DURATION

    1. The subscription period shall be from the date specified in the agreement or the day of sign-up

    2. Customer may terminate the agreement with one (1) months’ notice

    3. PrivacyMate may terminate the agreement without prior notice in case of a material breach of this agreement by the customer, or in case of bankruptcy or insolvency by the customer

  1. CUSTOMER AND USER DATA

    1. The customer owns its own data and the data of its users entered into the application

    2. When the customers subscription is terminated the data will be available in backups. After 12 months the data will be permanently deleted.

    3. Notwithstanding the provision of the Clause 10, PrivacyMate shall be entitled to continue to store the data for as long and to the extent necessary for the performance of a contract or for the perfomance of a legal obligation

    4. PrivacyMate’s storing of customer data will be done in accordance with the General Data Protection Regulation. Read more about data privacy and security here.


  1. CUSTOMER SUPPORT

    1. Technical support for the application Hipako is provided by PrivacyMate as part of the subscription.

    2. Support involving additional payment will be presented to the customer before any work is done.


  1. LIMITATION OF LIABILITY

    1. PrivacyMate shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, business interruption, or cost of procurement of substitute goods or services, arising out of or in connection with this Agreement, whether based on contract, tort, or any other legal theory, even if PrivacyMate has been advised of the possibility of such damages. 

    2. PrivacyMate is not responsible for the third party solutions available and/or integrated with the Application or for the support provided by PrivacyMate. PrivacyMate cannot be held responsible for the accuracy, completeness, quality, and reliability of the data, nor for the results obtained through these third party solutions, nor for the availability, security, or functionality of the third party solutions. The Customer shall bear the burden of proving that any loss suffered by the Customer and/or the User is due to PrivacyMate’s negligent and liable actions.

    3. Regardless of the type of loss or the basis for liability, PrivacyMate’s total liability to the Customer is limited to an amount equal to the payments made by the Customer to PrivacyMate according to the Customer's Subscription for twelve (12) months prior to the occurrence of the liable event.


  1. AI SYSTEM LIABILITY DISCLAIMER

    1. The nature of the AI generated content is that the AI system provides draft text suggestions and recommendations only. The AI generated content is preliminary and requires human review and approval. The AI system does not make final decisions on behalf of the users (or their company). Users retain full control and final authority over all content decisions.

    2. PrivacyMate disclaims all liability for decisions made based on AI-drafted content.

    3. Users assume full responsbility for any actions taken based on AI system outputs.

    4. AI-generated contetn does not constitute professional legal advice and does not replace human expertise and judgement.


  1. CHOICE OF LAW, JURISDICTION AND SEVERABILITY

    1. This Agreement shall be governed by the laws of the Kingdom of Denmark.

    2. Any dispute between the parties arising out of or in connection with this Agreement, including all Appendices thereto, shall be subject to the exclusive jurisdiction of the courts of the Kingdom of Denmark, with the Municipal Court in Copenhagen as the court of first instance.

    3. If any term or clause of this Agreement or its Appendices is declared void or unenforceable in a particular situation, by a court of proper authority, this declaration shall not affect the validity or enforceability of the remaining terms and provisions thereof or the validity or enforceability of the void or unenforceable term or clause in any other situation.